Cancellation, Refund & Return Policy

Cleanzaa is committed to ensuring customer satisfaction and maintaining transparency in all transactions related to our washing powder and detergent products. This Cancellation, Refund & Return Policy outlines the conditions under which products may be cancelled, returned, replaced, or refunded.

1. Eligibility for Return
   Products purchased from Cleanzaa may be eligible for return if:
   The product is damaged, defective, or leaked at the time of delivery
   The product has a manufacturing defect
   An incorrect product or variant has been delivered
   Return requests must be raised within 7 days from the date of delivery


2. Conditions for Return
   To be eligible for a return:
   The product must be unused and in original packaging
   Seals, labels, and outer packaging must be intact
   Valid proof of purchase (invoice or order ID) must be provided
   Products damaged due to misuse, improper storage, or negligence will not be accepted


3. Non-Returnable Items
   The following items are not eligible for return or refund:
   Products that have been opened, used, or partially consumed
   Items damaged after delivery due to improper handling or storage
   Products purchased under clearance sales or special discounts (unless defective)
   Free samples or complimentary products


4. Return Process
   To initiate a return, customers must:
   Contact Cleanzaa Customer Support via email or helpline
   Share order details, reason for return, and images/videos if applicable
   Await confirmation and return instructions from the support team
   Returns sent without prior approval may not be accepted


5. Refund Process
   Once the returned product is received and inspected:
   Approved refunds will be processed within 7–10 working days
   Refunds will be issued to the original mode of payment or as per company policy
   Shipping or handling charges are non-refundable unless the return is due to company error


6. Replacement Policy
   Where applicable, Cleanzaa may offer:
   Replacement of the same product
   Replacement with an equivalent product (subject to availability)
   Replacement decisions are solely at the discretion of Cleanzaa


7. Distributor / Partner Purchases
   Products purchased by registered distributors or partners for resale or personal use are subject to the same return and refund conditions, unless otherwise specified in distributor agreements or policies.


8. Cancellation Policy
   Orders can be cancelled only if:
   The cancellation request is made before the product is dispatched
   Once dispatched, cancellation requests will not be accepted


9. Damaged or Missing Products
   Any damage, leakage, or missing items must be reported within 48 hours of delivery along with supporting images or videos for timely resolution.


10. Policy Amendments
    Cleanzaa reserves the right to modify or update this Cancellation, Refund & Return Policy at any time. Changes will be effective upon posting on the official website.


11. Contact Information
    For cancellation, return, refund, or replacement queries, please contact:
    
    Customer Support – Cleanzaa
    Email: support@cleanzaa.in
    Contact No.: 90668-27000
    
    This policy is framed in accordance with:
    Consumer Protection Act, 2019
    Consumer Protection (Direct Selling) Rules, 2021


12. Product Safety & Usage Disclaimer
    Cleanzaa washing powders and detergents are manufactured following strict quality and safety standards. For consumer safety:
    Opened, used, or contaminated products are not eligible for return
    Returns are accepted only in cases of manufacturing defects, transit damage, or incorrect delivery, subject to verification


13. Cooling-Off Period for Direct Sellers
    As per applicable direct selling regulations, newly registered distributors or partners may be eligible for a cooling-off period, subject to company policies.
    Any product return during this period must comply with packaging, quality, and return conditions stated in this policy.


14. Return Logistics Responsibility
    Customers or partners may be required to bear return shipping costs unless the return is due to company error, transit damage, or incorrect delivery.
    Cleanzaa is not responsible for damage or loss during return transit if products are not securely packed.


15. Refund Timelines & Mode
    Refunds will be processed only after receipt and inspection of the returned product.
    Refunds will be credited to the original payment method or another approved mode as determined by Cleanzaa.
    Timelines may vary based on banking and operational factors.


16. Dispute Resolution
    In case of disputes related to cancellation, refunds, or returns:
    Customers are encouraged to contact Cleanzaa Customer Support first.
    All disputes shall be subject to the jurisdiction of courts in India, in accordance with applicable laws.